Distributor focuses on small quantity buyers with big ideas

Mouser caters to the small production buyer by stocking components from over 400 manufacturers with same-day shipping at a reduced or even free freight charge Global catalogue and web based distributor, Mouser, has customer service centres throughout the world, including the UK. The company opened its UK customer service centre in High Wycombe, in January 2009. This UK branch is the latest addition to a growing number of customer service centres worldwide including Europe, Asia and North America. The High Wycombe branch ensures that buyers and design engineers throughout the UK, Ireland and the Nordic countries have easy access to best in class local customer service and technical support.
Mouser lists its key benefits as being:
• Specialist in rapidly supplying new products and technologies
• Over 400 industry leading suppliers
• Over a million parts for order on-line
• No minimum orders
• Same day shipping and fast delivery
• Free shipping for orders over £50/€75
• Value-added services
Small quantity buyers are frequently at a disadvantage in purchasing components for their new designs or production lines. Mouser makes it easy to buy in non-standard packs, while offering a vast product selection, covering everything from semiconductors to passives, interconnects and more. The company also aims to help small quantity buyers overcome the uneven playing field by offering services that suit their needs and that other distributors reserve for the mega-customer.
Mouser’s vice president business development, Mark Burr-Lonnon, said: “Mouser now offers UK-based design engineers and small production buyers quick and easy access to the newest products for their latest designs. Our technology driven linecard and portfolio of parts, coupled with our world renowned customer service and speedy delivery, makes Mouser a serious ‘local’ option.”
With a local sales office in the UK, customers can easily request quotes, check inventory, follow up on order status or simply place orders in their local currency and take advantage of free shipping on orders valued at more than £50/€75.
For customers who prefer to order on-line, Mouser’s UK website features more than five million searchable products to locate more than a million part numbers for easy on-line purchase. In addition, the website contains downloadable data sheets, supplier specific reference designs, application notes, technical design information and engineering tools, as well as the new enhanced on-line catalogue.
With the focus on the rapid introduction of the newest products and technologies, Mouser produces multiple UK catalogues each year and updates its UK website daily. The printed catalogue highlights the newest products from over 400 industry leading manufacturers of semiconductors, optoelectronics and embedded modules, as well as passive, interconnect, electromechanical and circuit protection products.
As a result of opening local sales offices, distributing new catalogues every six months and updating its websites daily, Mouser is adding new customers at record pace throughout Europe.
Mouser provides logistical support to customers in the UK with its 132,000m² state of the art warehouse that ships to more than 170 countries worldwide daily. Orders are shipped the same day and will be delivered to the door within two to three days with reduced shipping rates, or even free shipping on orders of more than £50/€75. Pricing includes all duties, customs and fees and now local VAT where applicable.
As these measures demonstrate, Mouser believes in providing the best customer service, regardless of the size of the customer or the size of the order. This is accomplished through the rapid introduction of new products and technologies, an easily navigable website and catalogue and an unwavering customer focus.